FAQ

Frequently Asked Questions (FAQ)

🛍️ Shopping & Orders

Q: How do I know if an item will fit me? We provide standard sizing information (S, M, L, etc.) for each item. If you're unsure about sizing, feel free to reach out to us for guidance!

Q: Are your items authentic? Absolutely! We personally authenticate every vintage item through detailed inspections. Each piece is carefully checked for authenticity markers, labels, and quality to ensure you receive genuine vintage clothing.

Q: Can I combine multiple items in one order? Yes! We encourage bundle purchases and offer special discounts when you buy multiple items. This helps reduce shipping costs and environmental impact.

📦 Shipping

Q: Where do you ship to? We currently ship throughout the European Union. Free shipping is available for orders over €100 in the Netherlands and €150 in the EU.

Q: How fast do you ship orders? We process and ship out orders within 1-2 business days after receiving them.

Q: Is shipping sustainable? Yes! We're proud to offer CO2-neutral shipping and use eco-friendly packaging materials for all orders.

💚 Sustainability

Q: How does buying vintage help the environment? By choosing vintage, you're giving pre-loved clothing a second life, reducing waste, and decreasing the demand for new production. Each vintage piece saves approximately 6,000 liters of water and reduces CO2 emissions.

Q: How do you ensure clothing quality? Every item goes through our thorough quality check process:

  • Authentication verification
  • Condition assessment
  • Professional cleaning when needed
  • Detailed inspection for any repairs needed
  • Quality photography and accurate description

💰 Payment & Returns

Q: What payment methods do you accept? We accept:

  • iDEAL
  • Shop Pay
  • Credit/Debit Cards
  • Apple Pay
  • Google Pay

Q: What's your return policy? We offer a 14-day return policy. Items must be returned in their original condition. Please note that for hygiene reasons, we cannot accept returns on items that show signs of wear.

👕 Product Information

Q: Why are vintage sizes different from modern sizes? Vintage sizing often runs differently from modern sizing due to changes in manufacturing standards over the years. This is why we provide standard sizing information (S, M, L, etc.) for each item.

📞 Contact & Support

Q: How can I contact you? We're here to help! You can reach us through:

  • Instagram DM: @hod_vintage
  • Contact form on our website

Q: Do you offer personal shopping services? While we don't currently offer formal personal shopping services, we're happy to help you find specific items or styles. Just reach out to us with your requirements!

🎁 Special Offers

Q: Do you have a loyalty program? We're currently developing a loyalty program to reward our regular customers. Follow us on Instagram or subscribe to our newsletter to be the first to know when it launches!

Q: How can I stay updated about new arrivals? Follow us on Instagram @hod_vintage and subscribe to our newsletter for:

  • New arrival notifications
  • Exclusive discounts
  • Special promotions
  • Vintage care tips